Cooperative Outage and Status Texting Alerts

Brunswick Electric’s outage text alert program, COAST, makes connecting with us and staying informed about power outages easier than ever.

COAST provides our members and customers a quick way to report outages and receive outage updates and notifications of restoration through text.

We are committed to keeping you informed throughout the restoration process. We’ll contact you with:

  • Outage alerts for your area
  • Restoration times and status updates
  • Notification when power is restored

To participate in COAST alerts, ensure we have your current mobile number(s) on your BEMC account. If you are unsure if your mobile number is listed on your account, please call Member Services at 800-842-5871.

Make sure to save 800-682-5309 to your contacts so you can quickly report an outage.

Message rates may apply, text QUIT to cancel.

Sign up for COAST alerts now by filling out the registration form.

The next time you experience a power outage, just text our outage reporting hotline using the following prompts (keywords):

800-682-5309
Number to text to communicate about BEMC power outage

 

OUTAGE
Report an outage at the service address associated with mobile number

 

STATUS
Request the status of an outage (may not be available during widespread outages)

 

QUIT
Cancels participation in COAST alerts

 

HELP
Request information about COAST alerts and a number to call for additional support

 

https://outage-sms.bemc.org

For members with multiple accounts, click the link above to register each account with a nickname.

 

 

 

COAST alerts Frequently Asked Questions:

What are COAST alerts?

COAST stands for Cooperative Outage and Status Texting. This service allows members and customers to report outages and receive outage updates via text message.​

How do I participate in COAST?

As a convenience, all BEMC accounts with active and valid cell phone numbers have been automatically registered for COAST. When a new account is created, the member will automatically be registered (within one business day) and receive a welcome text message.

Members with multiple accounts will receive a link to manually register for SMS services. A nickname will be required if the same mobile number is registered to multiple accounts.

A registration form is also available on our website to register. A nickname will be required if the same mobile number is registered to multiple accounts.

Why did I receive a text message telling me that my power was out after I'd already text OUTAGE and received a confirmation?

COAST is designed to alert all members and customers when a power outage is identified in their service area. 

Can we get alerts on each family member's mobile phone?

Yes, you may register as many numbers as needed to receive alerts on the same account.

I have multiple accounts at multiple locations. Can I get alerts about each one on my mobile phone?

Yes, a nickname is required for each location when the same mobile number is registered to multiple accounts.

I have an elderly family member that lives alone. Can I get text notifications from their account?

Yes, with the account holder’s authorization, you may register your mobile number to send and receive alerts for their account.

What if I received a text message stating that my power has been restored, but my lights are still not coming on?

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text OUTAGE or call 800-682-5309 to re-report the outage.

How do I receive status updates on my account?

To receive a status update on your account, text STATUS to 800-682-5309.

If my estimated restoration time has passed and I am still without power, do I need to report my outage again?

No, if the estimated time of restoration (ETOR) has passed, rest assured that our crews are working to restore your power as quickly and safely as possible, an ETOR is just an estimate and is not a guarantee.

Why did I receive the text messages out-of-order?

We send messages to you in order, but your cell phone carrier does not guarantee that messages will be delivered in order. If you get two messages in a row, you may have to scroll up to see both messages on the phone screen.