Current Storm Updates


We collect and distribute the latest weather station data and any current storm updates to keep you abreast of your energy consumption and any potential outages.


2/17/2021 10 a.m. – Crews are back to work this morning, continuing restoration efforts. We expect to have power restored to most of our members today, with the exception of those who experienced structural damage in the hardest-hit areas around Ocean Ridge and Old Shallotte Rd. We are collaborating with county officials to determine the locations with a safety concern, going house by house. Once safety inspections are complete, we can re-energize the area. The next update will be at 3 p.m. today.

2/16/2021 UPDATE 5 p.m. – Crews made great progress today as we currently have 1,149 members without power, down from around 35,000 after last night’s storm. Restoration efforts will continue until power is safely restored to all members. Thank you for your patience and especially the kind words of encouragement offered by so many.

2/16/2021 UPDATE 10:00 a.m. – Outage numbers are down to 3,260 this morning. To our members awaiting restoration, we are working collaboratively with county officials and will continue to use our resources and expertise to restore power quickly and safely to all.

2/16/2021 UPDATE: 1:52 a.m. – Outage numbers are beginning to decrease through backfeeding where feasible. Crews will work through the night to repair extensive damage to the transmission system and restore power to our members. Thank you for your patience.

2/16/2021 UPDATE 12:55 a.m.: Our entire operations team has been mobilized and due to the storm’s damage, you should prepare for the possibility of extended outages as we work to make all necessary repairs. 

Due to the major storm system moving through our service area, we have reports of transmission poles down and multiple transmission circuits out. Over 20,000 members are without power as of 12:30 a.m. Teams are mobilizing to assess the damage and begin restoration efforts. We appreciate your patience and will keep you updated. Stay safe!

Contact us when you have questions before, during and after the storm

We staff a dedicated team of customer service representatives around the clock during major storms. Call us at 800-842-5871 for assistance with your account. 

Report an outage anytime

Our control center is staffed 24/7, 365 days a year. Call 800-682-5309 to report an outage or click the link below to submit your outage through an online form.

View our outage map

Outages due to a major storm such as a hurricane can be widespread. Click the link to view our real time outage map to see how much progress we’ve made in restoring your power.