If you experience a power outage, call 1 (800) 682-5309. You will speak to an automated attendant who immediately enters your outage into the computer. We realize that more people prefer to speak to a friendly human being, especially in the time of a crisis, but our automated attendants help us restore power faster with fewer errors system wide.
Here's how it works:
1. You call 1 (800) 682-5309
2. The location of your call is identified and recorded by computer.
3. The moment you hang up, the location is forwarded to our emergency dispatch unit. You need only call once. We will begin restoring power immediately starting with sub-stations and transmission lines and then specific areas as soon as possible.
Note: If you are not calling from the outage location telephone, when prompted, be sure to enter the phone number of the location where the outage is occurring.
Remember to keep BEMC advised of the correct phone numbers for your physical address.